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Why I Will Do My Best To Never Fly with “US” Again: An Open Letter to US Airways’ CEO, Doug Parker

UPDATE: Some 36 hours after I initially posted this letter, I received a voicemail from Cynthia, a member of US Airways’ Customer Relations team. Being on vacation didn’t provide any opportunities to call her back until a few minutes ago. During our call, she mentioned a couple policies and outside forces that contribute to their [...]